Based on the current legislative framework, users/customers have the right to withdraw without giving a reason from the agreement to purchase services via electronic means within 14 calendar days and receive a full refund of payment.
With this Policy, the company “ATHENS MEDICAL CENTER S.A.” (hereinafter the “Company”) informs you that as a user of TeleHospital, you can cancel or withdraw from the purchase of any of the TeleHospital services offered by written statement to the Company at any time after the purchase, i.e. even after the period of 14 days, provided you have not received the service.
The statement of intent to cancel/withdraw is sent via email to the email address refund@telehospital.gr. As soon as it receives your written online request, the Company shall send confirmation of receiving the statement to withdraw.
After receiving the written statement of intent to cancel/withdraw, the Company refunds the amount it received for the purchase in the same manner in which payment was made. Only the amount corresponding to the agreed service is refunded. Any additional fees/charges to the user’s/customer’s bank card by the bank are not payable by the Company.
Specifically, the Company is obliged to inform Alpha Bank of the cancelled transaction so the bank can undertake required actions in accordance with its own credit/debit card payment reversal policy and the terms of the agreement with the Company. Once the bank has been informed, the Company bears no responsibility for the time and manner in which the payment offset is completed.
The right to cancel/withdraw is enforced in the event the user/customer paid the cost for the Service and then withdrew before receiving the Service.
Loss of Right to Cancel/Withdraw
Users/customers agree that they cannot withdraw from this agreement and request a refund of the paid-up fee if they received the Service provided.
SAMPLE STATEMENT OF INTENT TO CANCEL/WITHDRAW
(Please fill out and send the statement of intent to withdraw below to the email address refund@telehospital.gr only if you wish to withdraw from the agreement)
To ATHENS MEDICAL CENTER S.A., with Tax Identification Number: 094129169 – ATHENS TAX OFFICE FOR SAs and registered offices in Marousi, Attica, at 5-7 Distomou Str.
I hereby notify you that I withdraw from the agreement to provide the following service, ordered under the following particulars:
Consumer name:
Consumer address:
Consumer email:
Order Number (Service):
Serial Number:
Date purchase of Service offered was completed: …./…../202..